SLA Commitments
Most RCM vendors quote benchmarks you can't audit. We do the opposite: here are the standards we hold ourselves to, how each is measured, and how each is reported. Framed as targets and commitments — not claims of past results.
Monthly Performance Scorecard
Sample · reported every month
Clean-Claim Rate
of claims accepted on first submission
Target
Average AR Days
days in accounts receivable
Target
Denial Rate
of submitted claims denied
Target
First-Pass Resolution
claims resolved on first pass
Target
A preview of your monthly scorecard — not claims of past results.
The Top 10
Each commitment includes the target we're accountable to, how it's measured from your own data, and how it shows up on your monthly scorecard.
Service Area
Every patient verified before service — benefits, annual maximums, frequency limits, downgrades, and coordination of benefits.
Service Area
Each day's production entered and claims built the same day — ready the next morning for submission.
Service Area
Correct coding with the required attachments (X-rays, perio charting, narratives) accepted on the first pass.
Service Area
Claims resolved on the first pass without rework or appeal.
Service Area
Accurate posting and reconciliation, with underpayments flagged against the contracted fee schedule.
Service Area
Every denial reviewed, corrected, and appealed promptly — never left to age into a write-off.
Service Area
Keep the share of payer-denied claims low through clean submission and root-cause correction.
Service Area
Keep claims moving so the average time spent in accounts receivable stays low.
Service Area
Named NuGenera contacts, with same-business-day response to your designated office staff.
Service Area
An end-of-day report in your preferred format, plus a monthly summary of collections, AR aging, and denial rate.
Accountability
A commitment without a consequence isn't a commitment.
If we don't hit these benchmarks within 90 days, you can walk — 30 days' notice, no penalty, no renegotiation. Your data comes with you. That's the clause we sign, and it's the reason we measure everything from your own numbers instead of ours.
90 days
to prove the numbers
30 days
notice to exit
$0
termination penalty
Start with a free revenue audit and we'll show you the specific targets we'd put in writing for your specialty and payer mix.
(855) 455-2873No commitment required · Results in 48 hours.
Share a few details and we'll be in touch.
No commitment · results in 48 hours.
